Veyna Return & Refund Policy

We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Eligible products may be returned for a refund, store credit, or exchange in accordance with the conditions below.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition in which you received it
• Be returned with all original parts and accessories
• Be in its original packaging
• Include your receipt or proof of purchase

Your return request must be submitted within 30 days after your tracking information shows the order as delivered.

Order Cancellations

Orders can only be cancelled within the first 24 hours after placing your order.

If more than 24 hours have passed, we may no longer be able to cancel your order because it may already have entered processing or fulfillment.

If the order has already shipped, you will need to wait until it is delivered and then request a return.

Initiating a Return

To start a return, contact us at info@tryveyna.com.

Please include:

• Your order number
• Your reason for requesting the return
• Photos or videos where applicable
• Proof of purchase if requested

If your return is accepted, we will provide you with instructions on how and where to send your package.

Items sent back without first requesting and receiving approval for a return will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• A damaged item
• A defective product
• An incorrect product or variant being received

We do not guarantee that a prepaid return label can be provided. If a prepaid label is unavailable, you will receive the appropriate return address and instructions.

We recommend using a trackable shipping method when returning your order.

Veyna is not responsible for return packages that are lost during transit.

Original Packaging

Products must be returned in their original packaging, including all accessories, components, and parts included with the order.

Products returned without their original packaging may be subject to a partial refund.

If we accept a return without the original packaging, the refund may be reduced to 60% of the eligible product value.

This does not apply if the original packaging was already damaged when your order arrived and you provide sufficient proof.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please provide clear photos or videos showing the issue.

Once approved, we may offer:

• A replacement
• A refund
• Store credit or voucher

Where the issue is confirmed to be our responsibility, the reasonable return shipping costs will be covered by Veyna if a return is required.

Exchanges

Exchange requests must be submitted within 14 days of delivery.

The item must be:

• Unused
• In its original condition
• In its original packaging

We can exchange products for another item of equal value.

If the replacement product is more expensive, you will be required to pay the difference.

Customers are responsible for return shipping costs for voluntary exchanges.

Non-Returnable or Ineligible Returns

We reserve the right to refuse a return if:

• The product shows signs of use
• The product has been damaged after delivery
• Parts or accessories are missing
• The product has been altered or modified
• The return request is submitted more than 30 days after delivery
• The item was returned without prior approval

Restocking Fee

Approved returns may be subject to a 15% restocking fee to cover inspection, handling, processing, and restocking costs.

The restocking fee may be waived if:

• The item was received damaged or defective
• The wrong item was received
• We are unable to provide an appropriate replacement

Waivers are reviewed on a case-by-case basis.

Shipping and Customs Delays

Shipping delays caused by couriers, customs processing, customs inspections, failed delivery attempts, or circumstances outside Veyna's control do not automatically qualify an order for a refund.

If your package is delayed, please contact us so we can assist you.

Refund Processing

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be processed within 7–10 business days and returned to your original payment method.

Please keep in mind that your bank or payment provider may require additional processing time.

Original shipping fees are non-refundable unless the product was damaged, defective, or incorrectly sent.

Contact

For any questions regarding returns, refunds, exchanges, or cancellations, please contact:

Veyna Customer Support
info@tryveyna.com

Please always contact us before sending your product back.