Shipping policy


Order Deadline:
All orders must be placed by 12:00 GMT to begin processing on the same business day.

Order Processing:
Orders are processed within 12 to 24 hours (Monday to Friday).

Order Dispatch & Delivery Time:

  • Orders are dispatched within 7-12 business days (Monday to Friday) after processing.
  • Delivery times may vary based on the destination country.

Important Notes:

  • Delivery timelines may be affected by local customs or holidays.
  • Tracking information will be provided once your order is dispatched.

Order Tracking

You will receive an email confirmation when we've dispatched your order. In the same email, you will also get your own unique tracking code so that you can keep an eye on the package.

Delayed Orders

If the maximum time limit for processing and dispatching the order has expired and your order has still not arrived, don't panic. Please allow up to 2 additional days and remember to use your tracking code. If your parcel has still not arrived, please contact us quoting your order number. 

Have you received damaged or wrong items?

If your package arrives damaged or you receive a wrong items, please immediately take a photo as evidence of the contents and the damages. Then send it to info@clachicbeauty.com along with your order number so that we can find a suitable solution for you. Just bear in mind that any return shipping fee has to be covered by you.

Contact

  • Email: info@tryveyna.com

Business hours:
Monday - Friday: 09:00-17:00

Important information

  • 14 days to initiate returns
  • 7 days to process refunds
  • Restocking fees
  • The customer pays return shipping fees

Return Process

If your items meet the return criteria mentioned above, you may begin your return process by reaching out to info@tryveyna.com. Our customer support team will instruct you how to proceed and give you all the necessary information, including the returning address.

Please securely pack your items and when sending, choose a delivery service that provides a tracking code (which then please share with our customer support) - we don't want your return to get lost.

Cancellations

You may cancel your order within 14 hours from placing the order. Please send us an email to info@tryveyna.com with your order number. If you do not manage to contact us in time and your package is on its way, you can still return it later.

Delayed Orders

If the maximum time limit for processing and dispatching the order has expired and your order has still not arrived, don't panic. Please allow up to 2 additional days and remember to use your tracking code. If your parcel has still not arrived, please contact us quoting your order number. 

Have you received damaged or wrong items?

If your package arrives damaged or you receive a wrong items, please immediately take a photo as evidence of the contents and the damages. Then send it to info@clachicbeauty.com along with your order number so that we can find a suitable solution for you. Just bear in mind that any return shipping fee has to be covered by you.

Wrong Address Disclaimer

It is the responsibility of the customer to make sure that the shipping address entered at checkout is complete and correct.

We process orders as quickly as possible, which means there may only be a small window in which we can update or correct a shipping address.

If you believe you have entered an incorrect shipping address, please contact us immediately at info@tryveyna.com with your order number and the correct shipping details.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

If an order is delivered to an incorrect address provided by the customer, Veyna cannot be held responsible for the loss of the package. Any additional shipping costs required to resend the order may be the responsibility of the customer.

 

Lost or Stolen Packages

Veyna is not responsible for packages that are lost or stolen after the tracking information confirms that the order has been successfully delivered to the shipping address provided at checkout.

If your tracking information shows that your package has been delivered but you have not received it, we recommend that you:

  • Check around your property and with other members of your household
  • Check with neighbours or building reception where applicable
  • Contact the shipping carrier directly and open a missing package investigation

If you require assistance with your tracking information or contacting the carrier, please contact our customer support team at info@tryveyna.com.

We will do our best to assist you, but we cannot guarantee refunds or replacements for packages marked as delivered by the shipping carrier.

Returns

For information regarding returns, exchanges, eligibility requirements, and refunds, please refer to our Return & Refund Policy.

All returns must be approved by Veyna before being sent back.

Contact

  • Email: info@tryveyna.com

Business hours:
Monday - Friday: 09:00-17:00

Nothing in these Terms creates any relationship of employment, agency, or partnership between the involved parties.

This Website is provided by:

CKT Commerce LLC
1603 Capitol Avenue
Cheyenne, WY 82001  
United States